Canadian Police Are Using AI for Calls — Here is Why You Should Care
“Winnipeg Police Service Insp. Gord Spado says the new artificial intelligence voice agent for non-emergency calls is faster and more user-friendly compared to the current voice system. (Rudi Pawlychyn/CBC, source from CBC News)“
According to a recent CBC News report, the Winnipeg Police Service is expanding its pilot of an AI-powered voice assistant for non-emergency calls — and the Vancouver Police Department is already using a similar tool.
This shift isn’t just a policing story. It’s a clear sign that AI call handling is moving into high-stakes, real-world environments — and that the technology is ready for mainstream adoption across industries.
What’s Happening in Winnipeg and Vancouver
Winnipeg Police: Testing an interactive voice agent that replaces old menu-based phone systems with natural, conversational AI. It helps route calls, answer basic questions, and frees up human operators for emergencies.
Vancouver Police: Already using a similar AI-powered system built by an American company called Genesys.
If police departments — where accuracy, speed, and caller trust are critical — are embracing AI voice assistants, it’s worth asking: Could your business benefit too?
Why Businesses Should Pay Attention
AI voice assistants can do more than just answer the phone:
24/7 availability without the cost of after-hours staff.
Instant call routing to the right person or department.
Consistent answers to FAQs.
No Missed calls and More time for your human team to focus on higher-value work.
For small businesses, this can mean lower costs, fewer missed calls, and happier customers.
The Privacy and Data Question
The CBC article also highlights a critical point: Vancouver’s AI system comes from a U.S. company, raising concerns about data privacy and control.
“Can they assure the public that there will be no manipulation, or that it’s perfectly safe and cannot be manipulated by outside actors?” — Michael Schneider, via CBC News
For any organization — police or business — this is a reminder to choose AI providers that protect your data and comply with local privacy regulations.
Global Leaders in AI Call Assistant
Genesys:USA – AI-powered cloud contact center solutions for large enterprises.
Five9: USA – Cloud contact center with AI-driven call routing and automation.
Dialpad: USA – Business phone system with real-time AI transcription and summaries.
Observe.AI: USA – AI call monitoring and coaching for improved agent performance.
Xonark: Canada – AI call assistant for small businesses and medical practices to reduce missed calls and appointment automations.
Cognigy: Germany – Conversational AI platform for automated voice and chat.
CallMiner: USA – AI speech analytics for call analysis and compliance.
Ameyo: India – AI call center software for sales and customer support.
NICE CXone: USA – AI-enhanced omnichannel contact center platform.
Talkdesk: Portugal/USA – AI call automation with global enterprise solutions.
A Local, Secure Approach
That’s why we design our AI voice assistants with:
Canadian data hosting to meet privacy standards.
Custom workflows tailored to your business.
Full transparency about how your AI works and what it stores.
You get the benefits of automation without compromising trust.
The Bottom Line
The fact that Canadian police are now using AI for call handling should be a wake-up call: this technology is here, it works, and it’s ready for businesses.
The real question is — will you be an early adopter who saves time and money, or wait until your competitors are already using it?
📞 Book a free consultation with us to see how an AI voice assistant can work for your business.
FAQs
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An AI voice assistant is software that can understand and respond to spoken language. It can answer questions, route calls, and handle basic requests—just like a human operator—using natural conversation.
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Yes. The fact that high-stakes organizations like police services are using AI demonstrates that it’s mature, reliable, and ready for mainstream adoption.
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Start by evaluating your current call workflow and identifying repetitive tasks. Then choose an AI provider that offers local hosting, transparent data policies, and custom workflows for your industry. Our team can help guide you through implementation.
